Kong Privacy Policy

At Kong Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our website, mobile browser site, or our iOS and Android apps. This Kong Casino privacy policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data when you play kong slots, browse our kong app, or register through kong login. By accessing our services, you agree that we may process your data as described below.

Who We Are

Our casino is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. Here at Kong Casino, we act as the data controller responsible for your personal information collected through Kong Casino.com and our related apps.

Information We Collect

We collect various categories of information when you create an account, make deposits, request withdrawals, or interact with our customer support team. Our Kong platform gathers data directly from you and automatically through your use of our services.

• We collect your registration details, including your name, date of birth, address, email, and phone number
• We gather payment information when you use Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller, Paysafecard, or Pay by Mobile
• We track your gaming activity, including games played, stakes, wins, and participation in promotions
• We record communications you send us via live chat, email, or our contact form
• We use cookies and similar technologies to collect device, browser, and usage data
• We may collect identity verification documents required for responsible gambling and anti-money laundering checks

How We Use Your Information

We at Kong Casino use your data to provide, maintain, and improve our services, including processing deposits and withdrawals, managing your Trophy Rewards, Mega Reel spins, Daily Wheel entries, and other promotions such as Fluffy Fridays and Drops & Wins. Our Kong team also uses your information to verify your identity, prevent fraud, comply with licensing obligations, and communicate with you about account activity, offers, and changes to our terms.

• We process your data to manage your account and transaction history
• We use your information to detect and prevent fraud, money laundering, and underage gambling
• We analyse your activity to personalise bonuses, cashback, and promotional offers
• We send you service-related communications and, where you consent, marketing messages
• We may use your data to respond to complaints sent to complaints@jumpmangaming.com or support@jumpmangaming.com

Legal Basis for Processing

We rely on several legal grounds to process your personal data. Our Kong platform processes information to perform our contract with you, to comply with our legal and regulatory obligations under UK and Alderney gambling law, to protect our legitimate business interests, and, where applicable, based on your consent, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we at Kong Casino may share information with trusted third parties to operate our services effectively.

• We share data with payment providers to process deposits and withdrawals
• We share information with identity verification and fraud prevention services
• We disclose data to regulators, including the UK Gambling Commission and the Alderney Gambling Control Commission, where required
• We may share data with IT service providers, game providers such as Pragmatic Play, NetEnt, Evolution, and others who support our platform
• We may disclose information where required by law, court order, or to protect our rights

Cookies and Tracking Technologies

Our Kong website uses cookies to remember your preferences, keep you securely logged in, and understand how you interact with our games and promotions. You can manage cookie settings through your browser, although disabling certain cookies may affect your experience when you use kong casino app or browse our site. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory, and accounting obligations. Our Kong Casino records relating to your account activity, transactions, and communications may be kept for a minimum period required under UK Gambling Commission rules, even after you close your account.

Your Rights

We respect your rights under applicable data protection law, including the UK GDPR. You have the right to request access to the data we hold about you, ask us to correct inaccurate information, request deletion where permitted, object to certain processing, and request restriction of processing in specific circumstances. You may also ask us to provide your data in a portable format or withdraw consent where our processing relies on it.

• You can request a copy of the personal data we hold about you
• You can ask us to correct or update inaccurate details
• You can request erasure of your data, subject to our legal retention obligations
• You can object to direct marketing at any time
• You can lodge a complaint with the Information Commissioner's Office (ICO) if you are unsatisfied with our response

Keeping Your Data Secure

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Kong systems use encryption, secure servers, and restricted access controls to safeguard your information whenever you log in through kong casino login or use our mobile apps.

Responsible Gambling and Data Protection

We at Kong Casino use certain personal data to support responsible gambling tools, including deposit limits, self-exclusion, and account monitoring. This information helps us identify patterns that may indicate harm and allows our support team to reach out proactively through live chat or email.

International Transfers

Where we transfer your data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain a level of protection consistent with this policy.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and we take immediate action to delete any such data if discovered, including closing any associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and we encourage you to review it periodically. Continued use of our services after changes take effect means you accept the updated policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, please contact our support team at support@jumpmangaming.com, our complaints team at complaints@jumpmangaming.com, or reach out via keepitfun@jumpmangaming.com. Our live chat is available from 06:00 to 21:00 BST, seven days a week, and we aim to respond to emails within two business days.