Kong Terms and Conditions

Welcome to Kong Online Casino. These Terms and Conditions govern your use of our website, our Kong casino app, and all games, bonuses, and services we provide. By creating an account with Kong, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

Kong Online Casino is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed and regulated by the UK Gambling Commission under account number 39175 for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. We operate in accordance with these licences and expect every player to do the same.

Eligibility and Account Registration

To register an account and play at Kong, you must be at least 18 years old and a legal resident of a jurisdiction where online gambling is permitted. We reserve the right to request proof of age and identity at any time, and your Kong casino login may be suspended until verification is complete.

• You must provide accurate, current, and complete information when registering.
• You may only hold one account with us; duplicate accounts will be closed.
• We do not accept players from a number of restricted territories, including but not limited to the United States, Russia, Spain, France, and several other listed countries.
• You are responsible for keeping your Kong login credentials confidential and secure.

Deposits and Withdrawals

We accept deposits in GBP only, with a minimum deposit of £10. Accepted methods include Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller, Paysafecard, and Pay by Mobile (a £2.50 transaction fee applies per deposit, and Vodafone customers are excluded). We process withdrawals through the same methods, except Pay by Mobile, and payments are sent to registered cards or your original deposit account. There is no maximum withdrawal limit, and your full Real Money balance can be withdrawn in one transaction.

Withdrawals remain pending for up to 72 hours while we verify your identity documents. Once verification is complete, we process pending withdrawals within 24 hours; if documents are rejected, funds return to your balance within 48 hours. After the pending period, cashouts typically reach your bank account within 1-5 working days.

Bonuses and Promotions

We offer a 50% Matchup Bonus of up to £100 on your first-ever deposit, available to new players only. A minimum deposit of £10 is required, and a £200 deposit unlocks the maximum £100 bonus, credited as Bonus Funds. Wagering requirements are 10x the bonus amount, and only real-money wagers do not count toward this requirement. Real Money in your account is used before Bonus Funds, and winnings from mixed stakes are split proportionally between balances.

• The maximum conversion of bonus funds to real money equals your lifetime deposits, capped at £250; any excess is removed.
• If no deposit has been made, the maximum conversion is £50.
• Our welcome offer applies to 124 eligible slots, including Starburst, Fluffy Favourites, Rainbow Riches, Chilli Heat, and Gonzo's Quest.
• Blackjack, roulette, bingo, table games, live casino, and progressive jackpot games are excluded from wagering contributions.
• Withdrawing Real Money before wagering is complete will cancel your bonus and remove any remaining Bonus Funds or bonus winnings.
• No Kong promo code is required to claim our standard welcome offer.
• Bonus Funds and pending offers expire after three consecutive days of account inactivity.

We also run a Card Registration Offer, giving no-deposit free spins once a valid debit card is added via the Add a Card function. Winnings are credited as Bonus Funds, subject to 10x wagering and a £50 maximum conversion without a deposit. From time to time we may send a Kong promo code or personalised offer by email, SMS, or inbox message; unless stated otherwise, these require a minimum qualifying deposit of £10 and must be claimed within 7 days.

Additional promotions include our Weekly Cashback (5% of net slots spend, paid automatically every Friday with no wagering), the Daily Wheel, Fluffy Fridays live tournaments, and Drops & Wins tournaments on selected Pragmatic Play titles. Full terms for each promotion are published on our site and form part of this agreement.

Games and Fair Play

We provide access to more than 900 games, including slots, Megaways titles, live casino, table games, bingo, scratch cards, and live game shows, supplied by leading providers such as Pragmatic Play, NetEnt, Microgaming, Play'n GO, and Evolution. Every Kong casino game uses certified random number generation software to ensure fair outcomes. We reserve the right to void any game round affected by a technical malfunction, and our recorded game results will be treated as final in the event of a dispute.

Loyalty Program

Through our Trophy Rewards program, you can collect trophies by playing and completing in-game achievements. Every five trophies unlock a Mega Reel spin, with free spin prizes increasing as you progress through trophy levels. We do not operate a tiered VIP scheme with account managers; instead, rewards are delivered through the trophy system, the Mega Reel, the Daily Wheel, and personalised offers.

Account Suspension and Closure

We may suspend or close your account if we suspect fraud, breach of these terms, or use of multiple accounts. We also reserve the right to request additional verification documents at any stage, and any related withdrawal will remain pending until checks are finalised. You may close your account at any time by contacting our support team.

Responsible Gambling

We are committed to promoting safer gambling. You can set deposit limits, loss limits, time-outs, or self-exclude directly through your account settings or by contacting us. If you feel your gambling is becoming a problem, we encourage you to reach out to organisations such as GamCare or GAMSTOP for independent support.

Customer Support

Our team is available via live chat between 06:00 and 21:00 BST, seven days a week. You can also email us at support@jumpmangaming.com, with replies typically sent within two business days, or use our contact form and FAQ section for general queries about your Kong account, deposits, or bonuses.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory requirements or changes to our services. We recommend checking this page periodically. Continued use of your Kong account after any update constitutes your acceptance of the revised terms.

By using our platform, whether through the desktop site, mobile browser, or the Kong casino app, you confirm your agreement to these Terms and Conditions in full. If you have questions before registering, our support team is ready to assist.