Responsible Gaming at Kong

At Kong, we want gambling to stay fun, safe and firmly under your control. As a licensed operator regulated by the UK Gambling Commission and the Alderney Gambling Control Commission, we take player protection seriously, and this page explains the tools, limits and support available to every player at Kong Casino.

Our Commitment to Safer Gambling

We at Kong believe that entertainment should never come at the expense of your financial or emotional wellbeing. Our Kong platform is built around the principle that you should always feel in control of your play. We design our games, promotions and account features with safer gambling in mind, and we continuously review our processes to make sure they meet the standards expected by our regulators.

Here at Kong Casino, we recognise that gambling can become a problem for some players, and we are committed to identifying signs of harm early. Our team monitors account activity, and we may reach out proactively if we notice patterns that suggest you could benefit from extra support or a chat about your play.

Tools to Help You Stay in Control

We provide a range of account settings that let you manage your gaming activity. Our Kong account dashboard gives you direct access to the following controls:

Deposit limits - we let you set daily, weekly or monthly caps on how much you can add to your account
Loss limits - we allow you to restrict the amount you can lose over a chosen period
Wager limits - we give you the option to cap how much you stake across our slots, live casino and table games
Session reminders - we can notify you after a set period of continuous play so you can take a break
Time-out - we offer short breaks of 24 hours, 7 days or 30 days during which your account is temporarily suspended
Self-exclusion - we support exclusion periods of 6 months, 1 year or longer through GAMSTOP and our own systems

Our Kong support team can help you set up any of these tools, and changes to increase a limit will only take effect after a 24-hour cooling-off period, while reductions apply immediately. We at Kong want every limit request to be simple, so you can adjust your account settings directly or contact us for assistance. Managing your account also means being aware of your Kong Casino bonus activity and how promotions affect your play.

Self-Exclusion Through GAMSTOP

As a UK-facing operator, we participate fully in GAMSTOP, the national self-exclusion scheme. If you register with GAMSTOP, we will close your Kong account for the period you choose, and we will not send you marketing communications during that time. We also remove your details from any lists shared with third-party marketing partners for the duration of your exclusion.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their habits. Warning signs that gambling may no longer be enjoyable or under control include:

Spending more money or time gambling than you originally planned
Chasing losses by increasing your stakes or deposits
Borrowing money or neglecting bills to fund your gambling
Feeling anxious, irritable or guilty about your gambling activity
Gambling to escape stress, sadness or other personal problems
Neglecting work, studies, relationships or hobbies because of gambling

If any of these resonate with you, we strongly recommend reaching out to our support team or one of the independent organisations listed below. Our Kong platform is here to help, not to pressure you into playing more than you want to.

Age Verification and Protecting Minors

We only accept players who are at least 18 years old, and we verify age and identity as part of our standard account checks. We use document verification and other checks to confirm that every Kong account belongs to an adult, and we encourage parents and guardians to use device-level and network-level parental control software to prevent underage access to gambling sites, including our own.

Independent Support Organisations

At Kong, we work alongside independent charities and support services that specialise in gambling harm. We recommend the following organisations if you or someone close to you needs confidential advice:

GamCare - free advice, support and the National Gambling Helpline
BeGambleAware - information, advice and tools to help you gamble safely
Gamblers Anonymous - peer support meetings for people affected by problem gambling
GAMSTOP - the UK's national online self-exclusion scheme
Gambling Therapy - free online support for players and their families worldwide

We do not charge for access to these resources, and our Kong support team can point you toward the service most relevant to your situation.

Reality Checks and Account Activity

We provide reality check notifications so you can review how long you have been playing and how much you have spent during a session. Our Kong account history also shows your full deposit, withdrawal and gameplay records, giving you a transparent view of your activity at any time. We encourage you to check this history regularly as part of maintaining healthy play habits. You can review this history easily after completing the Kong Casino login process.

Our Approach to Responsible Marketing

We design our promotions, including the Trophy Rewards programme, Daily Wheel and seasonal campaigns, to be optional and transparent. We at Kong Casino never pressure excluded or at-risk players with marketing offers, and we remove self-excluded accounts from all promotional communications. If you no longer wish to receive bonus offers, you can update your marketing preferences directly from your account settings.

Contacting Our Team

We are available via live chat between 06:00 and 21:00 BST, seven days a week, and you can also reach us by email at support@jumpmangaming.com or keepitfun@jumpmangaming.com for any responsible gambling concerns. Whether you want to set a limit, discuss a time-out, or simply ask a question about our tools, our Kong team is ready to listen without judgement.

We at Kong are committed to making sure that gambling remains a form of entertainment, not a source of harm, and we will keep improving our safer gambling features so that every player can enjoy Kong Casino responsibly.

Content updated: October 26, 2026